Help Center
Answers to common questions about branches, services, and wallet points.
How do wallet points work?
Every new member receives a signup bonus of points automatically. You spend points instead of cash when checking out an order — no payment card is ever required.
How do I book a service?
Pick a branch from the Branches section, open a service, choose a package, and add it to your cart. When you're ready, go to your cart and checkout — the points are deducted from your wallet and an order is created.
Can I mix services from different branches in one order?
No. Your cart is locked to a single branch at a time. If you add a package from a different branch, you'll be asked to clear your current cart first.
What happens if I don't have enough points?
Checkout will stop with a clear message if your wallet balance is lower than the order total — nothing is deducted and no order is created.
Where can I see my past orders and point history?
Your order history is under "My Orders" and your full point credit/debit history is under "My Wallet," both in the header once you're logged in.
Still need help?
Reach out any time on our Contact Us page.